These General Conditions are intended to regulate the terms and conditions by which the "Joyful Arts Academy" store, headquartered in Joinville/SC (hereinafter referred to as "Joyful Arts Academy"), shall be governed.

The service provided by "Joyful Arts Academy" consists of the availability and supply of a set of products and/or services, in order to allow the user, who is assigned the status of customer, to order and purchase the products presented therein online.

Using "Joyful Arts Academy" implies full acceptance and agreement with all parameters present in the Terms and Conditions described, as well as the Privacy Policy in force at the time you access "Joyful Arts Academy".

If you do not accept, partially or fully, any of the stipulated conditions, you should not make purchases at "Joyful Arts Academy". By accessing "Joyful Arts Academy", you are committing and taking responsibility for respecting the conditions determined on this page and in the Privacy Policy."

Joyful Arts Academy" reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to periodically check the Terms and Conditions to ascertain any changes or updates.

Product and Price Information

"Joyful Arts Academy" informs customers about the characteristics, descriptions, images, or videos of each product and/or service on each page provided. "Joyful Arts Academy" undertakes to make its products and/or services available clearly and to correct any errors that may occur as quickly as possible."

Joyful Arts Academy" concisely presents the prices of each product and/or service, including VAT/sales tax rates, shipping costs applied to each order, and other complementary costs that may be applicable.

Information on products, prices, content, images, videos, promotional campaigns, and services may be updated and changed by "Joyful Arts Academy" at any time.

Intellectual Property

"Joyful Arts Academy" is a registered online store, and the service provided is the responsibility of "Joyful Arts Academy".

The content, domain, and information present and made available at "Joyful Arts Academy" are the property of "Joyful Arts Academy" or have been granted to it, and are thus protected by copyright and related rights. Any use, reproduction, copying, or disclosure of visual, audiovisual, or written content is subject to prior approval by "Joyful Arts Academy".

The customer undertakes to fully respect the referred conditions and rights, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other legislation applicable to the use of images, videos, content, etc., without express approval from "Joyful Arts Academy". "Joyful Arts Academy" cannot be held responsible for any improper use of such products.

Payment Methods

"Joyful Arts Academy" provides the following payment methods:

● Cartão de crédito

After the payment is completed, "Joyful Arts Academy" will proceed with a standard verification so that it is possible to process and send the order. The customer will receive an email confirming that the order has been paid, as well as the corresponding invoice.

Purchase Conditions at "Joyful Arts Academy"

Product Availability

All products and/or services available at "Joyful Arts Academy" can be purchased, except in cases of stock shortage or limitation, as well as products made to order, whose availability may vary. Products may become unavailable without prior notice, but in these circumstances, they will be properly identified at "Joyful Arts Academy".

In the event that the product is no longer available after the purchase has been completed, "Joyful Arts Academy" undertakes to contact the customer by email as soon as possible in order to streamline the process with them.

Fees and Taxes

At "Joyful Arts Academy", the prices presented are in Brazilian Real (BRL), with the appropriate fees and taxes applied according to the law in force, which are already included in the price presented.

Order Cancellation

The customer may cancel an order placed while it is being processed. You are requested to inform "Joyful Arts Academy" through the following email contact: viaanimi.com@gmail.com

Right of Withdrawal

The customer has the right to terminate the contract within 7 (seven) days from the date of conclusion of the contract.

If the customer wishes to terminate the contract, they may do so via email at viaanimi.com@gmail.com or by filling out the contact form available at "Joyful Arts Academy".

By terminating the contract within the legal period, in addition to returning the product, the customer must return any gifts that accompany the main product. "Joyful Arts Academy" shall refund the amount paid within a maximum period of 7 days after receiving the returned order accompanied by the purchase invoice, proof of payment, and return form.

The refund will be made using the same payment method used by the customer in the initial payment, except in situations of express agreement and where the customer does not incur any costs as a consequence of the refund. Any refund procedure will be processed as provided for in the legislation in force.

Returns

If you are not satisfied, "Joyful Arts Academy" accepts product returns up to 30 (thirty) days after the date of receipt of the order and under the following conditions: Product in perfect state of conservation.

The refund will be made using the same payment method used by the customer in the initial payment, except in situations of express agreement and where the customer does not incur any costs as a consequence of the refund.

Complaints

The customer may submit a complaint regarding any issue, act, information, or service provided regarding "Joyful Arts Academy" through the email contact: viaanimi.com@gmail.com

Liability Disclaimer

By creating and using an account at "Joyful Arts Academy", the customer is responsible for account maintenance, confidentiality, and all activity originating from their account. By creating a user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most updated version.

"Joyful Arts Academy" is not responsible for any information disclosed by third parties, technical failures, or any other problems that prevent access and the proper functioning of the online store.

"Joyful Arts Academy" is not responsible for possible damages, directly or indirectly related to the use, or inability to use, the products and/or services provided, as well as for any delay or unforeseen event in the delivery of orders.

PERSONAL DATA PROCESSING

Please check the Privacy and Cookies Policy.

APPLICABLE LAW – JURISDICTION

This contract is subject to Brazilian Law and current legislation.